As a retailer we know how important it is to offer different products to that shop 'just around the corner'. It can be quite a tricky balancing act and so to help we have introduced some guidelines to make it easier for one and all. 

• Minimums : an opening order of six bags ensures that the range is well represented within your store, and creates a story which in turn creates sales for you. Single item top ups and customer orders are available throughout the season. In most instances you can have next day delivery if required.
• Exclusivity : in order to remain an exclusive stockist in a certain area an order must be placed early each season, for the minimum quantity (6), and an additional mid season order of (3) or more bags.
• Store Selection : due to the nature of trade events quite often we receive orders from stores we deem too near one another during the same event . As a way of assisting us to make the right choice for all involved we may ask for additional information regarding your store, including photographs and a list of other suppliers.  
• Accounts/Payments : all first orders placed are on pro-forma payment terms only. Longer term accounts cannot be guaranteed and will be negotiated on an individual basis.  Oktoberdee prefers direct deposit or cheque payments. Visa and MasterCard are also available with surcharge of 1.5% of invoice total, inc gst.

Product Delivery

We are very excited that the move offshore has enabled us to have stock on hand at all times. This means that when you place your order at the trade event, we can get it out to you within days. Need a top up or a special order during the season? No worries, we can have it out to you within two days. Hooray!

Packaging : You will receive your bags partially stuffed and enclosed within a protective white cloth bag. The bags may also contain silica satchels inside, you may remove them upon delivery as they are used to protect the bags from moisture during transit.

Returns

We have a very thorough quality check, however, please do look over your delivery as returns will only be accepted within seven days of receiving, and only if the item is faulty. Change of mind returns are not accepted. Please notify us if your encounter an issue, prior to returning any goods.

Due to the nature of the materials we use they may be some variation despite our efforts to best represent the product. Leather will show variation in the colour, texture and finish, these are characteristics which make leather products all the more special, these are not considered faults.

Fabrics used on the external elements of the bags have been hand-printed, you will notice pattern placement will change from bag to bag, you may also notice print registration differences, these are something that comes with the hand-made element and as such should be warmly embraced as a part of the design.

Product Care

Leather needs to be loved, by waterproofing your bag with a leather protector spray you will help to increase its longevity, the fabric elements of the bag will also benefit.  

You may also wish to nourish your leather bag occasionally with a leather conditioner which acts like a moisturizer. A conditioner will revive dull leather and renew suppleness, ensure you test a spot first and be sure to follow the instructions on the product you use.  oktoberdee cannot be held responsible for ongoing care of the item.